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USD
  • USD
  • EUR
  • CNY
  • BRL
  • GBP
  • AUD
  • CAD
  • CHF
  • HKD
  • NZD
  • JPY
  • RUB
  • CLP
  • NOK
  • DKK
  • SEK
  • KRW
  • ILS
  • MXN
  • ARS
  • PLN
  • MYR
  • THB
  • IDR
  • SAR
  • AED
  • KWD
  • QAR
  • OMR
  • BHD
  • INR

Shipping FAQ



Why is there no tracking information after shipment?

After seller sends out the order, it usually takes 3-7 days for the tracking information to be updated.


Why does my tracking show "Not Found"?

If this happened 7 days after you received the shipping confirmation email, still show you "Not Found", maybe there is something wrong with the tracking number, please just contact us.


Why do I see no updates in the tracking information of my order anymore?

If you have chosen “Flat Rate Shipping” and haven’t added Tracking Number:

1. Shipping state shows Arrived at Destination Country, the logistic information may not be updated anymore.

Normally you will receive the parcel within 7 days after the status. Please wait patiently.

If the parcel is still not received after 7 days, please contact us.

2. Shipping state shows Depart From Original Country / Hand over to Airline, the logistic information may not be updated anymore.

Normally you will receive the parcel within 30 days after the status. Please wait patiently.


I have not received goods. What can I do?

Please track the the shipping state of the parcel:

1. If the package is in transit with normal logistic update:

According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.

2. If your package does not arrive by the promised time, please contact us, and we will help you then. We appreciate your patience.




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